Privacy Policy

FXChange Private Limited (M No. 005886)(“FXChange”) is committed to protecting and respecting your privacy.

This Privacy Policy (the “Policy”) (together with our Terms of Use) and any other documents referred to on it) explains the basis on which any individual’s Personal Data (hereinafter defined) FXChange collects from you, or that you provide to FXChange, will be processed by FXChange. Please read the following carefully to understand FXChange’s views and practices regarding your personal data and how FXChange will treat it. By visiting you are accepting and consenting to the practices described in this Policy.

FXChange recognizes the importance of protecting the Personal Data collected from Users in the operation of this Site, and take reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy.

1. General

1.1 This Policy statement provides information on the obligation and policies of FXChange in respect of an individual user’s Personal Data. FXChange undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.

1.2 FXChange officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, FXChange. FXChange shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by FXChange shall be done in an appropriate manner and in accordance with the Act and this Policy.

1.3 By interacting with us, submitting information to us, you agree and consent to FXChange as well as to its respective representatives and/or agents (“Representatives”) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to FXChange’s authorized service providers and relevant third parties in the manner set forth in this Privacy Statement.

1.4 This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.

1.5 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No.26 of 2012)(the “Act”). “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified – from that data; or from that data and other information which an organization has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of FXChange or that which shall be collected by FXChange in the future.

2.  Contacting the Data Protection Officer

2.1 Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of FXChange, FXChange shall provide and/or correct that data in a reasonable time and manner in accordance with its standard procedures as stated hereinafter.

2.2 In accordance with the Act, FXChange has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that FXChange receives your complaints and enquiries regarding Personal Data, please send the name via email to any of our Data Protection Officer at

2.3 Should you not wish FXChange to use your Personal Data for any of the purposes listed in Clauses 3.2, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within a reasonable time.

3.  Statement of Practices

Types of Personal Data Collected:

FXChange may collect from you, through various means, including viaour websites, enquiry forms, smart phone applications, marketing events such as exhibitions and any forms used by FXChange from time to time, some or all of the following Personal Data (as and when if required):

  • Name (first and surname);
  • Contact Number (including mobile); and
  • Email address;

Purpose of Collection of Personal Data

  • FXChange will collect/use the following information mainly for the following purposes. In all cases where information is collected, there may be cases where Personal Data is collected and used for creating statistical materials in a manner that individuals cannot be identified, unless stated otherwise in Terms of Use prescribed by FXChange.
  • To operate, improve, personalise the Site;
  • Communicate with Users regarding Site updates;
  • Provision of Services and information related to the Site;
  • To send relevant educational content and marketing/advertising information from FXChange or on behalf of FXChange partners;
  • Development and research of new services;
  • Coordination with third party institutions;
  • For system administration and to report aggregated statistical information about browsing patterns and actions which do not identify any individual; and  
  • To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Information collected

(1)     Information related to the status of use: FXChange will collect information related to the devices you use for accessing the Site as well as information from such devices. This includes IP address, type of browser and device, web pages that you visited prior to accessing FXChange's site, and personal identification information related to the devices being used. Furthermore, there may be cases where the devices being used (depending on the setting) may transmit position information to the Site.

(2)     Information related to Cookies and other technologies:FXChange is providing, improving and protecting the Site by using Cookies and other technologies. For example, by using Cookies, it will be possible to store the User Name on your subsequent access or understand the usage status of the Service. FXChange is exerting efforts to improve the Service based on such information. While you may refuse the use of Cookies based on your browser setting, your use of the Site may be restricted in certain cases.

Disclosure of Personal Data:

FXChange may disclose your Personal Data to the following third parties:

  • Relevant authorities;
  • Regulators and law enforcement officials;
  • Lawyers;
  • Auditors;
  • Third Party service providers and consultants;
  • Credit, debit and charge card companies, banks and other entities processing payment;
  • Any online/offline data storage facility provider working with FXChange; and
  • Any agent of subcontractor acting on FXChange’s behalf for the provision of FXChange’s servicers

FXChange may in certain cases share personal information with others as described below.

(1)     Third parties in partnership or contractual relationship with FXChange:FXChange has partnered and concluded contracts with third parties for attaining the purposes described in this Privacy Policy. There may be cases where information acquired through the Site is shared with such third parties.

(2)     FXChangeSurvey: Generally, these surveys provide specific feedback using aggregated, de-identified data to third parties used to analyze trends and statistics for marketing, research, and development purposes, and neither your identity nor your specific feedback is shared with third parties. However, under the following circumstances, your identity may be shared with third parties and/or associated with specific feedback: (i) when we have your permission, (ii) when we match user information with such third party’s data, and (iii) when we believe in good faith that the law requires it. In all circumstances, the privacy of our User is protected, and if such sharing is permitted or required, your answers and identity will remain confidential.

(3)     FXChange's affiliates: There may be cases where information acquired through FXChange’s website is shared with FXChange 's affiliates for attaining the purposes described in this Privacy Policy. Furthermore, if FXChange is involved in corporate reorganization, merger, acquisition, asset sales or the like, there may be cases where information acquired through is transferred or shared as a part of such involvement.

3.1  Possibility of disclosure of information

  • To the extent that FXChange is required to do so by the law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise or defend FXChange legal rights;
  • To the purchaser (or prospective purchaser) of any business or asset which FXChange is (or is contemplating) selling;
  • To any person and/or entity for the purpose of processing such information on FXChange behalf;
  • To any third party that purchases FXChange;
  • To prevent and/or protect a person from death or serious bodily injury;
  • With your consent; and
  • For the purposes of disaster recovery

Optional Provision of Personal Data:

3.2 In some instances, you may also be requested to provide certain Personal Data that may be used to further improve FXChange services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent FXChange from providing the service to you.

4. Transfer of Personal Data Overseas

Your Personal data may be processed by FXChange, its affiliates, agents and third parties providing services to FXChange, in jurisdictions outside of Singapore. In this event, FXChange will comply with the terms of the Act and will, with all reasonable endeavours, ensure that such affiliates, agents and third parties do the same.

5. Accuracy of Personal Data

Where possible, FXChange will validate data provided using generally accepted practices and guidelines. In some instances, FXChange is able to validate the data provided against pre-existing data held by FXChange. In some cases, FXChange is required to see original documentation before we may use the Personal Data. To assist in ensuring the accuracy of your Personal Data in the possession of FXChange, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section 2.2.

6. Protection of Personal Data

FXChange uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside of FXChange, other to you or as described in this Policy. However, FXChange cannot ensure or warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any FXChange’s physical, technical, or managerial safeguards.

7. Access and Correction of Personal Data

7.1 In accordance with Clause 2.1 of this Policy, you have the right to:

(1)     Check whether FXChange holds any Personal Data relating to you and, if so, obtain copies of such data; and

(2)     require FXChange to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.

7.2 If you wish to verify the details you have submitted to FXChange or if you wish to check on the manner in which FXChange uses and processes your Personal Data, FXChange’s security procedures mean that FXChange may request proof of identity before we reveal information. This proof of identity will take the form of full details of name and NRIC or Passport of FIN number. You must therefore keep this information safe as you will be responsible for any action which FXChange takes in response to a request from someone using your details.

8. Storage and Retention of Personal Data

8.1 To the extent necessary for achieving the purposes described in this Privacy Policy, FXChange will retain the information of User in the Service. If a User delete its account and requests the deletion of its information, FXChange will delete the information.

8.2 However, in the foregoing case, please take note of the following points:

(1) it may take some time to delete the information of User from the FXChange server and its backup storage;

(2) FXChange may in certain cases retain the information of User due to legal obligations, for dispute resolution, or upon enforcement of the written consent regarding FXChange; and

(3) FXChange may anonymize personal information and permanently retain the same for the purpose of research, and the like.

9. Use of Cookies

9.1 FXChange, and third parties with whom we partner, may use cookies, tags, scripts, web objects, advertising identifiers (such as mobile device identifiers including but not limited to Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) during your use of our website, mobile application, social media channels, and customer contact channels. Cookies may contain unique identifies and are stored or used in, including but not limited to, your computer or mobile device, emails we send to you, and our web pages. By using our website and / or mobile application, you consent to us on the usage of Cookies.

9.2 Cookies may transmit information about you and your use of our service, including but not limited to:

  • IP Address;
  • Browser / Device type;
  • Website or mobile application visited before you came to our website or mobile application
  • What page user viewed on our website or mobile application
  • Time spent on our website or mobile application

9.3 Cookies may be stored persistently or stored only during an individual user session.

9.4  Cookies enable FXChange to provide and develop a more personalized browsing and usage experience on our website and mobile application, and improve the experience of displaying targeted advertising to you.

9.5  FXChange may allow third parties to use Cookies on our website and mobile application to collect the same type of information. Third parties may be able to associate the information they collect with other additional information they collected about you from other sources. We do not necessarily have access to or control over the Cookies they use.

9.6  FXChange may share non-personally identifiable information about you with third parties, such as advertising identifies, location data, or encrypted account identifier to improve the experience of displaying targeted advertising on platforms including but not limited to search engine and social media channels.

9.7  You may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser, if you do not wish your Cookies to be collected. You may also be able to limit our sharing of some of this information through your mobile device settings..

10.  Do Not Call Registry (the “DNC”)

To the extent that any of the communication means which you have provided FXChange (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by agreeing to this Policy through your acceptance of our Terms of Use, or by any other means of indication, you hereby grant FXChange your clear and unambiguousconsent to contact you using all of your communication means you have provided to FXChange including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph 3.2. This will ensure your continued enjoyment of FXChange services.

11.  Amendment to this Privacy Policy

FXChange reserves the right to alter any of the clauses contained herein in compliance with local legislation and/or to meet its global policy requirements, and for any other purpose deemed reasonably necessary by FXChange. This Privacy Policy may be amended or revised at any time, and by prominently posting notice of the amendment on the Site.

12.  Governing Law

This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.

13.  Miscellaneous

13.1     This Policy only applies to the collection and use of Personal Data by FXChange. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. FXChange does not share your Personal data with third party websites. FXChange is not responsible for the privacy and conduct practices of these third-party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.

13.2     FXChange will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to FXChange website.